Hood County Vacations & Trips from $230

Hotel is new and nice, very clean, however the staff was very disengaged. We were there for 10 days and asked the sheets be changed and new towels. They kept telling us they’ll get it done or when it wasn’t done it was a communication issue. Finally I just asked the housekeeping for sheets and changed the sheets myself. The front desk was not manned and when they came out from the back, the young lady seem to be having an argument on the phone with somebody else. Don’t think it was professional. Aside from that the hotel was nice and new and we did feel safe, but the customer service could use some improvement.

amenities and the area … expensive but then what isn’t now days. Definitely coming back in the summer! The pool is amazing… rooftop was fabulous! The best views truly and all in an infinity pool or by the fire!

The bathroom and shower were very nice, though the room itself was smaller than other fine hotels. The carpet was comfortable to walk on. The thermostat was wonky. The one sitting chair was stiff, and on the balcony there was only one chair. The internet connection was awful. My laptop couldn't stay connected beyond 5-10 minutes without having to reset. Also, there were fewer TV channels to access as compared to other hotels.

Smoking smell issue.

The room had lots of wear and the front desk gentleman acted as if he did not want to be there. I booked this hotel specifically because of the indoor pool and hot tub advertised. We showed up, put our swimsuits on, only to find the pool area was blocked off with a sign that said “under construction”. It was not told to us at check in and the website does not reflect this information. We were extremely upset.